FAQs
Welcome to the FAQ page for Aparli. If you don't see the answer you're looking for, feel free to contact us at support@aparli.com and our team will be happy to help.
Orders
Q: How do I place an order?
Simply browse our store, select the product you like, add it to your cart, and complete the checkout process.
Q: Can I cancel or change my order?
Yes. Orders can be canceled or modified within 12 hours of purchase. Please contact us as soon as possible if you need to make changes.
Q: Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation email with your order details.
Q: Do you offer gift wrapping or personalized messages?
Currently, Aparli does not offer gift wrapping or personalized messages.
Shipping & Delivery
Q: Where do you ship?
We currently ship within the United States only.
Q: How long does delivery take?
Estimated delivery times are:
Processing Time: 1–2 business days
Shipping Time: 3–5 business days (standard shipping)
Delivery times may vary depending on your location and shipping carrier.
Q: How can I track my order?
Once your order has shipped, we will send you an email with a tracking number so you can monitor your shipment in real time.
Q: Do you offer expedited shipping?
No, at this time, we only offer standard shipping options.
Q: What if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the issue. We will resolve the issue according to our Return & Refund Policy.
Returns & Refunds
Q: What is your return policy?
Eligible items can be returned within 30 days of purchase, provided the product is unused, unwashed, and in its original packaging. For full details, please see our Return & Refund Policy page.
Q: Who pays for return shipping?
For change-of-mind returns (personal preference or non-defective items), the customer is responsible for the return shipping costs. However, if the return is due to our error (e.g., you received a damaged, defective, or incorrect item), Aparli will provide a prepaid shipping label, and return shipping will be 100% free.
Q: When will I receive my refund?
Once your return is approved and processed, refunds typically appear on your original payment method within 10 business days.
Q: Do you offer exchanges?
No, we do not offer exchanges. If you need to change your purchased product, return it and place a new order.
Payments
Q: What payment methods do you accept?
We accept the following payment options, processed securely via Shopify Payments:
Major Credit and Debit Cards
PayPal
Shop Pay
Google Pay
Q: What currency do you use?
All prices on Aparli are listed in U.S. Dollars (USD).
Q: Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment processors to ensure your payment information remains protected.
Store Information
Q: What is Aparli?
Aparli is an online store offering carefully selected high-quality products designed to make your shopping experience easier and more enjoyable.
Q: How can I contact you?
You can reach our support team anytime at:
Email: support@aparli.com
Phone: +1 954-886-2788
Business Address: 1231 Mt Vernon St, Orlando, FL 32803, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST). (If you reach out after business hours, we will respond within 24 hours on the next business day).